Refund & Returns Policy

Effective Date:1 August 2025

Thank you for choosing Aarot Agro. We are committed to providing high-quality agricultural and processed food products to our international buyers. As we deal primarily in perishable and food items, our Refund & Returns Policy is as follows:

1. General Policy

• Due to the nature of food and perishable products, returns and refunds are generally not applicable once goods are shipped.
  
  

• All sales are considered final unless otherwise agreed in writing.
  
  

2. Damaged or Incorrect Products

• If products are received in damaged condition or if the wrong items are delivered, the buyer must notify Aarot Agro within 48 hours of receiving the shipment.
  
  

• Valid proof (such as photos, shipping documents, and inspection reports) must be provided.
  
  

• Upon verification, Aarot Agro may offer:
  
  

• A replacement in the next shipment, or
  
  

• An adjustment/credit note against the affected goods.
  
  

3. Quality Disputes

• Quality claims must be supported by official inspection certificates from recognized authorities or agencies at the buyer’s port.
  
  

• Aarot Agro reserves the right to verify such claims before issuing any compensation or replacement.
  
  

4. Non-Returnable Items

• All food products (fresh or processed) are non-returnable due to health, safety, and international food handling regulations.
  
  

5. Refund Process (if applicable)

• In rare cases where a refund is approved, the refund will be processed through the same payment method used for the order.
  
  

• Refund processing time may vary depending on the bank or financial institution.
  
  

6. Contact Us

For any concerns regarding returns or refunds, please contact us at:

Aarot Agro
📧 Email: aarotagrobd@gmail.com
📞 Phone: +8801724284888
🏢 Address: Shibalaya Manikgonj -1850, 78 Motijheel (8th floor), C/A Dhaka-1000, Bangladesh